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Car Accident Tips

What to Do if You're in an Accident

Car accidents can be very stressful. Read the tips below to learn what you should do if you're involved in a car accident.


  • Stay calm.

Keeping a normal demeanor helps you stay in control of the situation.


Make sure you and your passengers are OK.

Move as far off the roadway as possible, but stay at the scene of the accident. Warn oncoming traffic by activating your hazard warning lights and/or setting flares.


  • Call the police.

Call 911 or the appropriate emergency number to report the accident.


  • Contact your insurance company and report the claim.

The sooner your insurance company knows about the accident, the sooner they can start working to resolve your claim.


  • Do not admit fault.

Do not discuss the car accident with anyone other than the police and your claims representative.


  • Exchange vital information with the other driver involved in the car accident.


Write down the name, address, phone number and license numbers for all drivers and witnesses, particularly those who were not riding in a vehicle involved in the accident. Ask for the insurance companies and policy numbers for drivers involved in the car accident.

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Be Prepared

Download and print an accident checklist to carry in your vehicle. It’s nice to have, just in case you are involved in an accident (requires Acrobat Reader).

Phone: 866-595-4080

To report a new claimPhone: 800-919-9114 

To discuss an existing

Phone: 800-325-1088 

To report a new

claimPhone: 888-233-4575 

To discuss an existing claim

Phone 1-800-776-4737

Or, track a claim without a Progressive account

Phone: 1-800-334-1661


Customer Service

M - F 8:30am - 6:00pm

Phone: (305) 940-5022

P.O. Box 694140

Miami, FL 33269-1140

Agent Support

M - F 8:30am - 11:00 pm

Phone: (305) 230-4770



Office Hours:
M - F 8:00am - 5:00pm

New Claims Report:
M - F 8:00am - 8:00pm EST


Phone: (305) 940-7299

P.O. Box 694120

Miami, FL 33269-1120

Automated Policy Status and Payments

24 Hours a Day

7 Days a Week

Phone: (888) 987-8242

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